The Relationships among Quality Management System, Knowledge Management and Organizational Performance: An Application of the Heckman Two-step Method

Previous research has shown that the adoption of quality management system and the implementation of knowledge management have effects on organizational performance. Yet, little attention has been paid to moderating conditions on the relationship among these variables. The main purpose of this research is to empirically examine the moderating role of adopting quality management system in the effect of implementing knowledge management on organizational performance by employing the hierarchical regression procedure. And, we utilize the Heckman two-step method to avoid the problem of sample selection bias. The findings reveal that the adoption of the quality management system in business plays a moderating role in the relationship between the implementation of knowledge management and organizational performance. This research is helpful to managers by offering deeper insight into the complex structure of quality management system, knowledge management and organizational performance, which will help them to make better decisions on the adoption of management systems for improving organizational performance. Jel code: M19, M49, L25, C38 Copyright © 2014 JAEBR